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How Top Flight Electric Broke Three Revenue Records with Rilla
About Top Flight Electric
Top Flight Electric is all about first-class home service — they just happen to be great electricians. Providing residential electrical services in Polk County, Florida, the team needed visibility into what was really happening on service calls. Before Rilla, they had to take everybody's word for it. With Rilla, they could finally see behind the scenes — and the results were record-breaking.
“Ever since we brought Rilla in, we broke three records at Top Flight with monthly revenue. I averaged between 8 to 10,000 a week in revenue and now it's anywhere from 17 to 20,000 a week.”
Rilla helps Top Flight Electric break three monthly revenue records.
Rilla's AI-powered conversation intelligence gave Top Flight Electric clear visibility into every customer interaction. The platform didn't just record conversations — it analyzed each call and provided actionable data within minutes, allowing the team to improve in real time.
"We decided to work with Rilla because it was giving us a clear vision of what was really going on with each one of our technicians, each one of our salespeople," shared the Top Flight Electric team. Before Rilla, management had to take everyone's word for it. Now they could see exactly what happened on every call.
The impact on revenue was dramatic. The company broke three monthly revenue records after implementing Rilla. One technician saw his weekly revenue nearly double, going from $8,000–$10,000 per week to $17,000–$20,000 per week — a transformational improvement.
Rilla also helped Top Flight Electric standardize their processes across the team. Technicians could review their own calls and see exactly where they missed key talking points — whether it was the membership program, the company story, or another critical element of the sales process.
The tracker system proved especially valuable. Reps could see whether they hit all their key points on each call and knew that when they did, the sale was more likely to close. This data-driven accountability created a culture of continuous improvement.
"Partnering with Rilla has been one of the best decisions of this year for our company. It's not just simply a recording — it's serving you in a way that shows you ways you can get better. Anybody who's not using Rilla is missing out," concluded the team.
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