How Apollo Home Coaches 6x More Technicians with Rilla

About Apollo Home

Apollo Home is the trusted leader in their area, providing electrical, plumbing, HVAC, and handyman services. With a large team of service technicians and sales professionals, every manager actively uses Rilla to ensure technicians are delivering the quality of service customers expect. Before Rilla, coaching was limited by how many ride alongs a manager could physically attend.

Rilla helps Apollo Home scale coaching 6x and cut new hire training time in half

Rilla's AI-powered conversation intelligence transformed coaching at Apollo Home. Every manager overseeing service technicians or sales professionals now actively uses the platform to listen to key points from customer interactions and provide individualized coaching — all without spending excessive time in the field.

"It allows me to coach my guys every day. I can sit down, listen to the key points that I need to, and be able to coach them all individually without spending too much time in the field," shared a member of the Apollo Home team. What Rilla really delivered was the ability to scale back time on the road while dramatically increasing coaching volume.

The coaching multiplier effect was significant. Managers went from being able to interact with two or three technicians to coaching twelve — a 4-6x increase in coaching capacity. This meant more technicians receiving feedback, more often, leading to faster improvement across the board.

Rilla also proved to be a powerful training tool for new hires. When bringing a new salesperson on board, Rilla almost cut the training time in half. New team members could learn from real customer interactions rather than role-play scenarios, accelerating their path to productivity.

The platform's simplicity was a key advantage. Unlike systems requiring extensive data analysis, Rilla provided a clear cross-section of everything and pointed out what mattered most based on the team's criteria. Newer team members especially flourished with it, using the AI feedback to their advantage.

"I think it's beneficial all the way around — customer gets a better experience, we have a better business, and nothing's lost in translation," concluded the team. The virtual ride alongs that Rilla enabled were something they could never have hoped for without the platform.