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THE END OF
SURVEYS

Forget surveys. Use Rilla Intelligence to learn
from the real voice of your customers.

Can you tell me how our script score affects average ticket size?

What’s @Houston close rate the past 3 months compared to @NewJersey?

Which competitor come up most often and why do customers consider them?

How do my top performers vs bottom performers overcome price objection?

HOW IT WORKS

3 Simple Steps

Talk

Record

Ask anything

Ask RickAnything

What’s @Houston close rate the past 3 months compared to @NewJersey?

Which competitor comes up most often and why do customers consider them?

Can you tell me how our script score affects average ticket size?

How do my top performers vs bottom performers overcome price objection?

Give me a breakdown in close rates for our old vs new financing plan, and customer reactions?

Which of my reps are not following the process?

Review all calls from last week and tell me the customers’ DISC personality types.

How did customers most frequently hear about us?

Here is your weekly close rate for the Service Tech team. The close rate is shown as the percentage of recorded conversations that resulted in a sale each week. You'll see that the close rate and the number of conversations can vary significantly week to week.

Close Rate (%)

Aug

Sep

Oct

Week Starting

Script score is having a clear impact on the close rate. As reps follow more of the required steps in the Revamped Script, the close rate increases in each category:

Close Rate (%)

70-20%

2420-40%

3340-60%

3860-80%

5680-100%

Script Score (%)

Here are the Services Tech reps ranked by their average script compliance (Revamped Scripts, excluding company story). The lower the compliance percentage, the less consistently the rep is following the process: