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Frequently
Asked Questions

How does the AI work?

Rilla's AI is tailored to your sales process, your market, and the way your top reps actually win.

If you don't have a script, it'll learn from your best performers and coach the rest of your team to that standard.

How long does it take to get set up?

It takes 1 hour and 45 mins. That’s it! It really is that easy. Book a demo and see for yourself!

Is this legal?

Yes.

It is perfectly legal to record conversations with customers.

If you are in one of the following 11 states, you must inform the customer before you do so: California, Massachusetts, Connecticut, Florida, Maryland, Illinois, Washington, Montana, Pennsylvania, New Hampshire, and Oregon.

Read our recommendations guidelines to learn how you can do this easily. 

How do reps feel about recording their conversations?

At first, there's some hesitation. But once reps start reviewing real conversations and receiving targeted coaching, the shift happens fast. Within the first month, most teams see 40–50% performance improvement.

At that point, the doubt disappears and top performers become obsessed with finding every competitive advantage.

Sales is a sport. Coach your people like athletes.

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